Welcome to George Moore Chevrolet: Your Jacksonville Chevy Dealer

Where do I begin My father died Sep 3,2026 I his daughter brought his paid off 2022 Chevy Silverado in that has 44k miles on it in for an oil change I was immediately told a check engine light was on and running transmission codes I then asked about warranties since it still had fewer miles on it was told it had a 75k warranty and a 100k warranty on it by the first guy at check in then was given a paper to sign for 320$ which I was unsure about Volkswagen does not do this the 200$ diagnostic if warranty doesn’t cover it and 120$ for an oil change when I asked what codes they wouldn’t be specific I wasn’t given and type of papers when my husband got there they quickly told him what codes they say it will be 3 days this was on Tuesday the 15th hadn’t heard anything so I call on the third day which was the 17th at 8:30 am Eric never called back instead I received a text with a link only showing to charges one for 500$ and another for 864 labeled urgent transmission issue asking me to accept which I did not he never called Friday morning he calls and asks did I see it so I said yes and I didn’t understand what I was looking at he gets to saying the 75k warranty didn’t cover the module so I say what about the 100k certified pre owned he says I don’t see that uhhh uhhh I’ll call you back let me dig not even 3 mins later he calls back I call my father in law who is a mechanic and also has a 2025 Silverado now all the sudden he sees the warranty and it’s covered and the 864 is just for the transmission fluid it’s recommended at 45k miles well why didn’t the link I got state what it was for then ? Because I’m a woman bc I’m young I’m not stupid so boom I was supposedly waiting for my truck to be ready at 4:51 pm on Friday some new guy texts and states this Mr. Pinner I wanted to touch base for Eric and give you an update. The tech has the part and Eric will touch base again on Monday to let you know the status. Have a great weekend! Reply STOP to OptOut from GEORGE MOORE CHEVROL So I’m upset at this point and start questioning why would I have had to leave the truck for 6 days when in fact that morning I was told it would be ready then I get the following response I see that the check engine light looks to be one of the primary concerns the vehicle was brought in for. With the check engine light diagnostics 24-48 hours is not abnormal. That is where the initial 3 days came in. Once we did the repair for the check engine light it needed the park switch. once the park switch was replaced it appears that there was circuit code that was still present and had to be further diagnosed after the failed part was replaced. Reply STOP to OptOut from GEORGE MOORE CHEVROL So he is saying something else was wrong but no one EVER CALLED and asked my permission or let me know anything else I never even accepted anything other then the 320$ for the oil change and if the warranty didn’t cover the diagnostic 🤷🏻‍♀️ so that guy gets on the phone after I call that out and started explaining Eric went home sick but what does that have to do with my car ???? Why are you calling me with completely different info boom Monday comes Eric calls saying how sick he was which I DID NOT CARE ABOUT PLACING BLAME ON THE OTHER GUY BUT THEN SAYING I HAD TO pay 420$ 😂😂😂 after Friday stating my warranty covered it then forgotten had already discussed my 100k warranty Friday I asked to speak with a manager bc at this point I’m furious I was lied to multiple times my dads memorial service was Saturday the 19th and we wanted his truck there he immediately calls right back saying the manager wanted him to give me the good news it was good willed which was total xxxxxxxx I have the print out and my truck is in fact still covered by bravo and the power train along with several other warranties ! Then today 9/23 a manager name Kelsey calls me for what I don’t know that was the qorat experience I’ve ever had at any dealership I would never come back they are all liar

I worked with Kevin and he was great. Very communicative and helpful. I will definitely use this service department again.

From the time that I drove into the service area, I was met with a nice greeting from everyone in the service department. I had the amazing pleasure of having James as my service rep . He was ready and available for my exact appointment time with such great positive energy. He gave me clear guidance on what was about to happen and an estimate of how long it would take so that I could prepare while I wait .when it was time for my service to be completed. He greeted me with any concerns that were brought up during the inspection and presented all of my options as well as his opinion. He understood that I was time sensitive, but not in a time crunch so he respected that and even gave me the option to have everything emailed to me to help get me out as fast as he could. I wanted to write this post to show my appreciation for James being amazing at what he does and for the dealership having someone on staff like him and a great shout out to all of the other guys at work in Service they have a really great energy about themselves. They even explain why they wear Hawaiian shirts on Mondays and that is a beautiful thing next time you go please ask them why it’s so sweet.

Service updates were informative & appreciated. This is only my second time using GM Chevrolet & the second time I've had Joey Yirak as my advisor since I bought my Traverse in FEB. He is extremely professional & courteous throughout the entire process. A Monday drop-off for an a/c system check & a transmission flush turned into a 3-day evolution. I was hoping to get my vehicle back Wednesday afternoon & when I didn't hear anything back (for an update), Joey had his regular day off, I called around 2p.m. looking for Kelsea. Rodney picks up the phone & tells me that she's not on the floor, but he looked up my status & said that I needed I new radiator hose due to technician finding a leak. He apologized & said he could set me up with a rental since my car wouldn't be ready til tomorrow (Thursday). About 90-minutes later, Kelsea calls me & says my car is in line for a car wash & I can pick it up. Wait. What? How was this leak fixed? Duct tape? Totally confused, I'm wondering what is going on with this hose leak the technician found. Kelsea tells me that a seal was replaced & is a known issue on some vehicles so I wasn't charged. On Thursday, when I Joey got back, I brought my car by to have him show me a couple things on my display that weren't working as before. Since there was a system update, my display screen wasn't showing the icons that I had before. Joey apologized for the confusion from yesterday & was able to re-set my display screen. Thanks for all you do behind the scenes & in person, Joey.

Loved Celeste she is amazing, thank you so much!!

Mike C. Was remarkable! Very communicative and walked through my services every step with texts. Fast and efficient. No up sales or telling me I need things unnecessary. Loved the experience.

Fantastic experience purchasing our vehicle from George Moore Chevy! Our salesman was extremely helpful and made the car buying process to extremely smooth!

Buyer Beware. I understand that the car business is an unregulated industry and that dishonest and unethical behavior persists. I’m not sure that if I was involved with a couple of bad actors or this is the culture that exists at George Brown Chevrolet, but I had a poor experience.

Mike C is very professional and always treats his customers with respect. You can count on things being done right and on time.

George Moore Chevrolet has been my service provider of choice for the past two years. The staff is so welcoming from the moment I pull into the service line. My service advisor Gabe is very attentive whenever I express concerns about my truck'a service needs .I'm kept informed every step of the way during the vehicle's evaluation. The work is completed timely, efficiently and my truck is clean when it's ready. I highly recommend this dealership to any Chevy or GMC owner.

Had a wonderful experience at George Moore Chevrolet! Dan was a pleasure to work with! He made the car buying process much easier. 10 out of 10 would recommend going to purchase your next vehicle with Dan!

Samantha Malone I am very very glad I met Ms Samantha. I told her about my life situations and I needed a restart on my life and immediately she was so concerned about me being happier and she decided to do anything to help me. I am very grateful I met this angel in disguise as a sales woman. I could have not asked for a better understanding of a person and I hope that the next customer will see her gifts as a person just as I did. I love her personality and I know she will be great in life and wishing this company. Thank you Ms Samantha. Have a blessed day and life.

Celeste and Alex were amazing , love our new Tahoe. Amazing salespeople both, we couldn’t be happier

I've been going to Geo Moore for years and never been disappointed in personal or service. James was very courteous and accommodating. Even have me a discount because I bought my car at George Moore. Gotta love a discount and good service

Our sale person Celeste Bower was fantastic. She helped us find the car we wanted with All the items we suggested. She showed us how to navigate all the bells and whistles and was very patient with us. She made getting a new car a pleasant experience. I recommend George Moore Chevrolet to anyone looking to buy a car and ask for Celeste Bower she is a great sales person.